Terms & Conditions — u365bd Platform

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and u365bd ("u365bd", "we", "us", "the Platform "), governing your access to and use of the u365bd online gaming and sports betting platform available at https://u365bd.app.

u365bd is an online gaming and entertainment platform offering casino games, live dealer tables, sports betting, and crash games to adult players. All games available on u365bd are supplied by certified third-party game studios and operate under independently verified random number generators. u365bd does not own, develop, or operate any proprietary game engine — it acts as a platform aggregator providing access to certified third-party content.

If you do not agree with any part of this Agreement, you must immediately cease use of the u365bd platform and must not register an account. Continued use of the platform following the publication of any amendments to these Terms & Conditions constitutes your acceptance of the revised terms.

To register and maintain an account on u365bd, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 18 years of age. u365bd strictly prohibits access by minors. Players who are found to be under 18 at any point will have their accounts permanently closed and any balances forfeited.
• You must be a natural person acting in your own capacity. Corporations, partnerships, trusts, and other legal entities are not permitted to register accounts.
• You must provide accurate, truthful, and complete information during the registration process, including your full legal name, date of birth, mobile number, and any other details requested.
• You must not be a resident of, or accessing u365bd from, any jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to determine whether online gaming is lawful in your jurisdiction before registering.
• You must not have been previously excluded or banned from u365bd under a self-exclusion arrangement or as a result of a prior Terms & Conditions violation.
• You must hold a valid mobile financial services account (such as bKash, Nagad, Rocket, or Upay) or a recognised bank account in your own name to facilitate deposits and withdrawals.

By completing the registration process, you represent and warrant that all information provided is accurate and that you meet all eligibility requirements set out above. Providing false information during registration is a material breach of this Agreement.

Each player is permitted to hold one and only one registered account on u365bd at any given time. The creation of multiple accounts — whether under the same identity, the same device, the same IP address, or using different personal details to circumvent this restriction — is a serious breach of these Terms & Conditions. Upon detection of duplicate accounts, u365bd reserves the right to close all associated accounts immediately and forfeit any balances or bonus credits held within them.

You are solely responsible for maintaining the security and confidentiality of your login credentials, including your username and password. You must not share your account credentials with any third party or allow any other person to access your u365bd account. u365bd will not be held liable for any losses, unauthorised transactions, or damage arising from your failure to keep your credentials confidential.

If you suspect that your account has been accessed without your authorisation, you must notify u365bd immediately by contacting our support team. u365bd may temporarily suspend your account pending an investigation into any suspected unauthorised access.

u365bd reserves the right to close, suspend, or restrict any account without prior notice where there is reasonable suspicion of fraudulent activity, Terms & Conditions violations, money laundering, or any other conduct prejudicial to the integrity of the platform or other players.

u365bd supports deposits and withdrawals via the following locally available payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, and other approved channels as updated from time to time. The minimum deposit amount is ৳500. Specific minimum and maximum withdrawal amounts are displayed within your account dashboard and may be updated periodically.

All deposits must be made from a payment method registered in your own name. Third-party deposits — that is, deposits made from a payment method belonging to someone other than the registered account holder — are strictly prohibited. Any deposit identified as originating from a third-party source may be reversed, and the associated account may be subject to review and suspension.

• Deposits are generally credited to your u365bd account balance within minutes of a successful transaction confirmation from the payment provider.
• Withdrawal requests are subject to identity verification. Unverified accounts may not be able to process withdrawal requests until verification is complete.
• u365bd reserves the right to apply additional verification checks to large or unusual withdrawal requests as part of its anti-money laundering procedures.
• u365bd does not charge platform fees on standard deposits or withdrawals, though your payment provider may apply their own transaction fees independently.
• Withdrawals to a payment method different from the one used for the most recent deposit may require additional verification.

From time to time, u365bd may offer bonuses, free spins, cashback promotions, reload bonuses, and other promotional incentives to eligible players. All such offers are subject to these general Terms & Conditions as well as any specific terms stated at the time the offer is presented. In the event of a conflict between specific promotion terms and these general Terms & Conditions, the specific promotion terms shall prevail.

General conditions applicable to all bonuses and promotions on u365bd include the following:

• Bonuses are subject to wagering requirements (also referred to as "rollover requirements"), which must be met before any bonus-derived winnings may be withdrawn. The applicable wagering requirement will be stated clearly in the promotion terms.
• Bonus funds and winnings derived from bonus funds are not withdrawable until the specified wagering requirement has been satisfied in full.
• u365bd reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any promotion already claimed and in progress at the time of withdrawal will continue to be honoured under its original terms.
• Players may not hold more than one active welcome bonus simultaneously unless explicitly stated otherwise in the relevant promotion terms.
• Bonuses are issued for personal entertainment purposes only and may not be transferred between accounts.
• Any attempt to abuse the bonus system — including but not limited to creating multiple accounts to claim the same bonus, placing offsetting bets to minimise wagering risk while satisfying rollover requirements, or exploiting promotional terms in a manner inconsistent with fair play — will result in forfeiture of all bonus funds and associated winnings and may result in account closure.

All casino games and sports betting markets available on u365bd are supplied by certified third-party game studios and data providers. The rules applicable to each game or betting market are governed by the rules of the relevant game provider and are displayed within the game interface or betting market description. It is the player's responsibility to familiarise themselves with these rules before placing a bet or wager.

With respect to sports betting on u365bd, including cricket markets covering the BPL, IPL, T20 World Cup, ICC events, and Bangladesh Tigers matches:

• All bets are accepted subject to the odds displayed at the time the bet is placed and confirmed. Odds are subject to change before a bet is confirmed.
• In-play (live) betting odds are updated in real time and reflect the current state of the match. u365bd accepts no responsibility for bets placed on outdated odds due to connection issues on the player's side.
• u365bd reserves the right to void bets in circumstances including but not limited to: clear technical errors in the odds display, match abandonment, or data feed failure from the provider.
• Minimum and maximum bet limits apply to all sports betting markets and are displayed within the betting interface.

The following activities are strictly prohibited on the u365bd platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of account balances, and where applicable, reporting to relevant authorities:

• Registering more than one account or assisting another person in circumventing the single-account rule.
• Providing false, misleading, or fraudulent identity or payment information at any point during registration or verification.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, navigate the platform, or interact with games in a manner not intended for human players.
• Exploiting software bugs, glitches, or system errors for financial gain. Any such gains will be voided and recovered by u365bd.
• Engaging in collusion with other players to gain an unfair advantage in any game, tournament, or betting market.
• Using the platform in any manner that facilitates money laundering, terrorist financing, or any other financial crime.
• Attempting to gain unauthorised access to another player's account, u365bd's back-end systems, or any associated infrastructure.
• Copying, reproducing, scraping, or distributing any content, data, or intellectual property from u365bd without prior written authorisation.
• Engaging in match-fixing or any conduct that compromises the integrity of any sporting event listed on u365bd's sportsbook.

All content on the u365bd platform — including but not limited to the u365bd brand name, logo, website design, user interface elements, text, graphics, icons, game thumbnails, and any software underlying the platform — is either owned by u365bd or licensed to u365bd by the respective third-party game studios and content providers. All intellectual property rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the u365bd platform for personal, non-commercial entertainment purposes only. This licence does not confer any right to reproduce, distribute, modify, publicly display, sublicense, or commercially exploit any part of the u365bd platform or its content.

Game titles, logos, and related materials displayed on u365bd — including those from Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — are the intellectual property of their respective owners and are used under licence. No claim of ownership over third-party intellectual property is made by u365bd.

u365bd is committed to protecting the personal data of all registered players in accordance with its Privacy Policy. By registering an account, you consent to the collection, storage, and processing of your personal data as described in the u365bd Privacy Policy, which is available at u365bd.app/privacy-policy.

Personal data collected by u365bd — including your name, date of birth, mobile number, and transaction history — is used solely for the purposes of operating your account, processing transactions, complying with legal and regulatory obligations, preventing fraud, and improving the platform experience. u365bd does not sell personal data to third parties for marketing purposes.

u365bd uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the u365bd platform. All stored personal and financial data is maintained on secured servers with access controls and regular security audits.

To the maximum extent permitted by applicable law, u365bd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with your use of the u365bd platform, including but not limited to:

• Loss of profits, loss of data, or loss of gaming credits arising from platform downtime, technical errors, or service interruptions beyond u365bd's reasonable control.
• Losses arising from unauthorised access to your account caused by your failure to maintain the security of your login credentials.
• Any inaccuracy in odds, game results, or market data attributable to a third-party data provider.
• Losses incurred as a result of reliance on any promotional material, bonus offer, or game-related information that contained a typographical or administrative error.

Nothing in this clause shall exclude or limit liability for death or personal injury caused by u365bd's negligence, or for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

u365bd is firmly committed to responsible gaming. We recognise that for a small number of players, gambling can become problematic, and we take our duty to support those players seriously. The following responsible gaming tools are available to all registered u365bd account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control your spending.
• Session Time Limits: Set a maximum continuous play session duration after which you will be automatically logged out.
• Cool-Off Periods: Temporarily suspend access to your account for a defined period (24 hours, 7 days, or 30 days) to take a break from gaming.
• Self-Exclusion: Permanently or indefinitely exclude yourself from accessing u365bd. Self-exclusion requests are processed by our support team and cannot be reversed for the duration of the exclusion period.

If you believe your gambling has become a problem, or if you are concerned about a friend or family member's gambling behaviour, please contact the u365bd support team immediately at [email protected]. Our team is available 24/7 and will assist you in activating the appropriate responsible gaming measures. For further guidance on managing gambling-related issues, independent help is available through international organisations such as GamCare and Gamblers Anonymous.

u365bd reserves the right to impose responsible gaming restrictions on any account where there are reasonable grounds to believe that a player is exhibiting signs of problem gambling, regardless of whether the player has formally requested such restrictions. The welfare of our players takes precedence over commercial considerations in all such cases.

u365bd reserves the right to amend, update, or replace these Terms & Conditions at any time. Where an amendment materially affects players' rights or obligations, u365bd will endeavour to provide reasonable advance notice via a notification on the platform or by email to the address registered on your account. Your continued use of u365bd following the publication of any amendment constitutes your acceptance of the revised Terms & Conditions.

u365bd may suspend or permanently terminate your account and your access to the platform at any time, with or without prior notice, in the following circumstances:

• Material breach of any provision of these Terms & Conditions.
• Confirmed or suspected fraudulent, deceptive, or illegal activity on the account.
• Failure to complete required identity or payment verification within a specified timeframe.
• Any conduct that, in u365bd's reasonable judgement, poses a risk to other players, the platform's integrity, or u365bd's reputation.

Upon termination of your account, any remaining real-money balance (excluding bonus funds not yet eligible for withdrawal) will be returned to you via your verified payment method, subject to the completion of any outstanding verification requirements and the deduction of any amounts owed to u365bd under this Agreement.

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute arising out of or in connection with your use of u365bd, you are encouraged to contact the u365bd support team in the first instance to seek an informal resolution.

u365bd will make every reasonable effort to resolve disputes promptly and fairly. Where a dispute cannot be resolved informally, the parties agree to pursue resolution through the appropriate dispute resolution mechanisms available under applicable law. u365bd will cooperate fully with any legitimate regulatory or law enforcement authority investigation.

If you have any questions, concerns, or requests related to these Terms & Conditions, your u365bd account, or any aspect of the platform, please contact the u365bd support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24/7, including Bangladesh public holidays
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Response Time: Email responses are typically delivered within a few hours during BST peak hours

For account-specific queries including verification, payment issues, responsible gaming tool activation, or account closure requests, please include your registered mobile number in all correspondence to enable the support team to locate your account promptly.